Diversity within Society Essay

This essay will discuss some of the changes brought to Britain by immigration and new religious teachings. It will briefly analyse some of the benefits and how these still contribute to our society by improving this country. Furthermore, it will show that immigration has led to religious diversity making us a multicultural society. Britain nowadays is an extremely diverse country. There are people of different nationalities and religions all around us and we have learnt to adjust to their own ways and beliefs. With immigration we have embraced new changes: fashion, food, music and festivals. New religions have taught us to be a more tolerant society and become more accepting of other faiths. Some fashion is influenced through migrants, for instance the Hindu sari’s colours and style have helped shape the evening backless gowns. The burka however, still creates great controversy. Although there is a merging of fashion similarly fashion can also separate. It would seem people are judged by their sense of dress, whether they dress for cultural or religious reasons. Today there are even magazines in the media to help expand our knowledge of Islam. Most notably, the Emel is a British lifestyle magazine that reports on contemporary British Muslim culture. Launched in 2003, it was previously only available in M uslim bookshops. It has since become the most widely read British Muslim magazine in Britain and now attracts interest from non-Muslim readers too. As well as covering fashion it also informs on other aspects of life such as consumerism and politics, health and education. The whole aim of the magazine is to explain the positives aspects of Islam to non-Muslims and reduce fear and tension. (Emel, 20/05/2013) Another example of change in the fashion is that Indian people have brought with them their knowledge of threading, a method of facial hair removal, which is currently very popular amongst both women and men. One particularly striking aspect that affected Britain tremendously is new food. Immigration and religion have enriched Britain’s diet. These days there is a large variety of restaurants presenting foreign cuisines. We can have our pick of Chinese, Thai, Japanese, Indian, Italian, Spanish, Mexican and many  others to suit our tastes. Amazingly, there are even some restaurants that of fer a mix of cultural gastronomy allowing us the luxury of selection and variation on the same plate. For some people these days, the Indian dish, the curry especially, is a favourite meal and most popular in Britain. In particularly, some people also choose to adapt a Mediterranean diet for health reasons. The food we consume is also determined by our religious beliefs. In Christianity, fish is eaten on Good Friday as a way of celebrating Jesus whereas in Islam and Hinduism, pork is out of the menu as the pig is seen as a dirty animal. Also in Hinduism, beef is not consumed as Hindus believe the cow is holy. British popular music also shows many influences from immigration. Immigrants have brought new musical sounds like reggae, ska and calypso. Black music, most notably RnB has had a lasting impact on British popular culture. Pop music is another indicator of the multicultural nature of Britain today. In most UK towns and cities it is possible for worshippers of Christianity, Buddhism, Judaism, Hinduism, Sikhism, Islam and many other religions to find somewhere to celebrate their faith in a community safely with others. The most known religious festivals in Britain are Christmas and Easter as part of Christianity. Eid is the second most important festival in the Muslim calendar. In the same way Christians celebrate Jesus at Christmas, Muslims celebrate Raham at Eid. Both events are about sharing, music, party and simply good fun. In Hinduism, Diwali is perhaps the most well-known Hindu festival. It is known as the ‘festival of lights’ and this five day festival honours Lakshmi, the goddess of wealth. The Notting Hill Carnival in London is the largest street festival in Europe. It originated in 1964 as a way for Afro-Caribbean communities to celebrate their own cultures and traditions. It celebrates the abolition of slavery and freedom. It takes place every August Bank Holiday weekend and since festivals invite participation, every year people get together to enjoy this amazing, lively event and savour the Caribbean food on offer. On the whole, it is obvious immigration has brought significant benefits to Britain. Immigrants have enriched our society by working hard and creating jobs. They have offered us all the beneficial changes previously mentioned and we could no longer live without them. As a result, Britain is now a far  stronger society. Immigration has educated us to be more aware the ‘other’ making us open, tolerant, diverse and welcoming and this is something Britain should be proud of. BIBLIOGRAPHY Emel, http://www.emel.com/, (2O/05/2013) BBC, http://www.bbc.co.uk/schools/religion/islam/eid_haj.shtml, (20/05/2013) BBC, http://www.bbc.co.uk/schools/religion/hinduism/diwali.shtml, (20/05/2013) http://www.politics.co.uk/comment-analysis/2013/03/25/david-cameron-immigration-speech-in-fullpolitics.co.uk, (20/05/2013)

Aggressive Behavior of Marine Fishes

The notion of â€Å"survival of the fittest† of Charles Darwin denotes competition in the available life resources among living organisms. Biologists typically classify competition as exploitative or scramble competition and interference or defense competition (Reebs, 2008). In exploitative competition, the species explore every nook in the environment to search for the best niche, ample food supply or even the best mate.On the other hand, defense competition results when a particular species defend their niche, food stuffs, offspring, and mate against invading animals (Reebs, 2008). With these, animals show aggressive behaviors to warn other species or to defend themselves.Hierarchical Social Structure Among FishesChasing and biting are commonly observed among fishes especially when a new one was placed in the group of fishes in a tank or an aquarium. Aggressive behaviors are shown by dominant fishes in the group until such time that a certain order was attained within the gr oup where specific place for every fish has been defined (Reebs, 2008).This is called as hierarchy among fishes for a single fish dominates other fishes in the group. Since fishes not only spend high energy in fighting but also suffer injuries (Reebs, 2008), the attainment of harmony within their group through hierarchical social structure benefits them all.This phenomenon is observed among the school of salmonids, eels, centrarchids, catfishes, poeciliids, and other species (Reebs, 2008).In the hierarchy, the dominant fish tends to limit the access of subordinate fishes to available life resources such as food. As commonly observed in brown bullhead, salmon, cichlids, and medaka, the dominant fish chases subordinate fishes away from food resources (Reebs, 2008).Thus, they are forced to occupy the barren part of the habitat. As a consequence, fishes in the lower ranks are prone to stress due to annoyance and bullies of dominant fishes.This stress induces them to release metabolic ho rmones, as revealed by blood analysis of subordinate fishes (Reebs, 2008), that may affect then their physiological processes including growth and reproduction.The stability of the dominant status depends on the type of fish species. For instance, rainbow trout can remember their hierarchical place. Even if there will be a reduction in the physical strength of the dominant fish, lower rank fished would not attempt to take advantage and stage a coup (Reebs, 2008).On the contrary, catfishes in lower rank often look for an opportunity to dethrone the dominant fish as it shows weakness (Reebs, 2008). In the same manner, as the dominant males of cichlid guard the breeding areas, subordinate males always look for an opportunity of entreating females. These experimental observations proved the social dynamics among fishes.Territorial Defense and Aggressive BehaviorsIt was observed among Cottus bairdii and Rhinichthysvcataractae that adults used to occupy the deeper part of their habitat wh ile the young forages on the shallow part (Reebs, 2008). This condition not only exposes the young to the threat of predation but also limits their food access.Meanwhile, in Betta splendens, the nest-holding males tend to display more aggressive behavior during the female laying of eggs and even more after the hatching of eggs (Jaroensutasinee and Jaroensutasinee, 2003). Also, black-belt cichlids, Cichlasoma maculicauda, assault egg predators more ferociously than non-egg predators (Reebs, 2008). They usually fry the enemy at a particular distance before launching an attack.This territoriality in terms of food resources defense is effectively done over fairly small habitat. If food resources are in a vast area, the dominant fish can hardly provide efficient protection, hence, leading to non-display of aggressive behaviour (Reebs, 2008).Trout and salmon have been observed to occupy and protect vast areas when food resources are limited. This means that territorial defense is absent i f the ecological needs are distributed in vast areas and if the number of intruders is great as compared with the inhabitant fishes (Reebs, 2008).Mating and Aggressive BehaviorsFish may acquire aggressive behavior by merely just observing aggression between conspecifics (Clotfelter and Paolino, 2003). The presence of audience during fish fight may reason out for the increased behavioral display between fighting fishes (Doutrelant and McGregor, 2000).In B. splendens, male-fight losers used gill cover to attract non-witness female while the winner displayed to both witness and non-witness females (Herb, Biron, and Kidd, 20030). After witnessing the two-male wrestle, the female fighting fish, B. splendens, spent time more often with the winner while failure to witness the event, the female visited more often the loser (Doutrelant and McGregor, 2000).Conversely, although size-advantage males of B. splendens species have more chance of winning male-fight but the winning does not affect f emale preferences of mate (Jaroensutasinee and Jaroensutasinee, 2001).Dominant males of swordtails and guppies delve on the larger part of their habitat including the dwelling place of the females (Reebs, 2008). Due to dominant exclusion, the sexual activities of subordinate fishes tend to be suppressed.This process of exclusion paves the ways for the subordinate male guppies to spontaneously develop a more robust body color that is more attractive for female guppies, thus, regaining the chance for mating (Reebs, 2008).Biological Bases of AggressionAggressive behaviors among animals are typically attributed to the biochemical function of the androgens. Researches revealed that by androgen decrease in a number of animal male species through castration lessened aggression while injection of hormones to castrated males caused regained aggressions (Desjardins, Hazelden, Van der Kraak, and Balshinea, 2005).Based on the findings of the group of John Wingfield, aggression can also be ascri bed to physiological causes. They postulated through Challenge Hypothesis that aggressive encounters among males of the same species lead to production of androgens (Desjardins, Hazelden, Van der Kraak, and Balshinea, 2005).Their notion resulted to the emersion of several studies relating aggressive behaviors with increase in androgen, urinary, plasma, and fecal level.

Seeking Jobs for Ftuers!!

TOPIC 1: what jobs are suitable for FTUers? Provide job description for the ones you recommend. What is the advice for today’s job seekers? Hi everyone! Thank you very much for coming here today. I’m Linh. I’m a first year student of Foreign Trade University. As you all know seeking a suitable job is very important for everyone after graduating, and FTUers are not exceptions. So I’m here today to talk to you about that â€Å"hot† topic: Seeking jobs! My presentation’s not gonna take too long so I hope you’ll find it interesting.I have divided my presentation into three main parts. First of all, I’ll start with the advantage of FTUers. Second, I’ll show you what jobs are suitable for FTUers and provide a description for sales and marketing manager. And third, I’ll offer some advice for today’s job-seekers. Don’t worry! There’ll be plenty of time left over for questions at the end. Before startin g, let me explain that I use â€Å"FTU† to stand for â€Å"Foreign Trade University† and â€Å"FTUers† are students of FTU. OK, let me go back to my first point: The advantage of FTUers.FTU is one of the most highly prestigious universities in Vietnam. FTU has gained enormous achievements in providing talented and high quality human resources to the economy and thus made great contribution to the cause of industrialization, modernization and global economic integration of the country. FTU is now offering a wide range of majors and specializations in economics, business, business administration, finance and banking and foreign languages. Students from FTU are recognized as being active and well-qualified.Most graduates from our university are likely to get the top priority of selection when they apply for jobs in companies and organizations in Vietnam. In some areas, FTUers are more needed by employers than the students majoring in the area itself (for example: i n banking, FTU candidates are said to be more competitive than ones from Banking Institution). What I mean is that being an FTUers, you have more chance to get a nice job than anyone else in any other university. (yes, anyone else! Now, let me turn to the next point. First, I’d like to recap the question â€Å"what jobs are suitable for FTUers? † As I said before, FTU graduates are so active and could apply for many kinds of job positions. They tend to find a job which has high salary, professional and active working environment, many opportunities to get ahead a promotion. If you’re a student specializing in economy, namely you can work for the leading import-export business, joint-venture companies, International co-operation agency in commercial field.Or if you major in banking and financial, you can work in the sale division or the credit department for the banks such as: ANZ, Agribank, BIDV†¦ or securities companies. There are so many jobs being suitab le for FTUers and choosing a job depends on many different factors. I believe that FTU graduates will get the best suitable job for themselves. We ARE the best, right? Well, as I promised before, now I’d like to provide a description for sales and marketing manager.As a sales and marketing manager, you’ll be involved in many different roles depending on whom you work for. Job duties include: assisting Marketing Manager in coordinating various integrated communication and marketing activities, coordinating in production of a wide range of marketing communications, providing product positioning materials as well as training for customer service and sales, working with customers in developing case studies, references, and testimonials, etc.And to become a good manager, you should have computer proficiency skills; plan decisions and practice good judgment; effective project management skills and ability to operate under solid pressure and meet tight deadlines. And of cours e, you have to be a self-motivated, confident, energetic, and creative person not only to get this job but also many other jobs. And now, let me move on to the final point of my presentation. Getting a job nowadays becomes harder and harder. So I’d like to offer some advice for today’s job seekers to help them get a good job.Before I talk about my advice, I want you to know that there are quite a lot of things you need to prepare to get a job so now I just give you some basic tips. The very first thing that you need to do is before an interview, please do research carefully (really carefully) about the company. You should be able to cite data you've learned about them. And remember: you have to be constantly positive and convinced (constantly positive and convinced) within your heart that you really want to work for this company.Even a slight lack of enthusiasm can affect the outcome. (Yes, I said even a slight lack of enthusiasm) The second thing is finding an experie nced friend to rehearse an interview. Better yet, make a video! You need to be rigorously critical about your performance and never give up improving that performance. And the last but not the least is being prepared for rejections, and don’t waste your time getting angry at the perceived unfairness of them. Just get better at your interview skills for the next time.Well, that final tip brings me to the end of my presentation. I’d like to run through my three main parts again: The first part is the advantage of FTUers, the second part is what jobs are suitable for FTUers and a job description for sales and marketing manager, and the last part is some basic tips for today’s job seekers. I hope my presentation is comprehensible and useful for you guys. Thank you very much for listening. And now if you have any question, please feel free to ask me.

Final essay questions for Introduction to Anthropology

Final questions for Introduction to Anthropology - Essay Example Basing on many beliefs, for instance, the biblical belief, the practice is seen as against the norms of the societies. Anthropology has tried to enlighten people about such like practices ((Kottak 33). Child labor and abuse: this is another issue that is on the rise in the developing countries. Children are being overexploited in their life. Child abuse is deadly as it causes those exposed to such conditions being affected directly or indirectly. The role of anthropologists here is to try and come up with ways that could show those doing so that what they are doing is not right. Violence against women: in most states, women are taken as inferior creatures who have no power to talk against what they don’t want and that what is said by men is always right and every woman should follow it without obligations. In the changing world, women are becoming just like men, to have ideas of much help in the development of the world. This has called for the intervention of anthropology in trying to show the world that when given equal chances like men, they can be productive to the society in one way or the other. Alienation of Youths. The world is fast to recognize the presence of a great and powerful youth sub-cultures. This, with its own individual behavior and values, is particularly prominent in the cities (Kottak 45). Suicide: there is a good confirmation to designate that suicide rate has been on the rising in recent years. In most cases, it was elicited by a fall out that the victim had with a spouse, a close relative, or parents over what seemed to be a trifling matter. It seem to be normally a response, both self-pitying and bellicose, to the danger that a close interactive relationship will be ended (Kottak, 60). In all these issues, anthropology has tried to play a role so as those that are not in line with straight living realize their mistake and change for the developement of the community and the world as a whole. Religion

Marketing Essay Example | Topics and Well Written Essays - 3000 words - 14

Marketing - Essay Example lonels trademark fried chicken in both the Original Recipe and Extra Tasty Crispy varieties along with great varieties of chicken sandwiches, mashed potatoes and gravy, chicken pot pies, crispy chicken strips and potato wedges. The menu differs from country to country according to the tastes, culture, want and demands of the people. KFC owns and operates around 20% of the restaurants itself while the rest have been lent out around the world as franchises. Based in Kentucky, KFC makes more than half its profits from international franchises and its largest division is in China having about 2250 outlets. KFC is division of the global fast-food franchiser YUM which is the world’s largest restaurant companies in terms of system restaurants. (Etzel, Walker, Walker & Stanton, 2000). First, what needs to be understood is what a market-oriented approach is. Market-oriented companies focus on the customer needs and have an eye on market opportunities. They strive to understand the problems and needs of their customers and give them what they want. Hence, they tend to be highly market-driven as their products and services are greatly aligned with the market expectations and what they want. KFC is a huge international chain which truly works on the principle on being market-oriented. Their true spirit of being market-driven can be observed from their initial mission statement which rightly stated â€Å"To sell food in a fast, friendly environment that appeals to pride conscious, health minded consumers† (www.kfc.com). The aim of KFC from inception has been to cater to the needs of its customers who tend to have less time on their hands in the rapid pace lives of today and wish to resort to quick and healthy fast food means of fulfilling their appetite. However, their statement has now evolved to become â€Å"The Association of Kentucky Fried Chicken Franchisees, Inc. is united to protect, promote and advance the mutual interests of all member franchisees and the Kentucky

Family Issue Report Essay Example | Topics and Well Written Essays - 1000 words

Family Issue Report - Essay Example Using Erickon's Psychological Stages of Development, we will compare negative effects pageants have on girls from ages zero to five; and briefly take into account the damage it does to the development of the other children of the family. Young girls are taught from birth that it is more important to be dressed like a Barbie dolls with perfect artificial blond hair and glitzy clothes and show off their bodies and childlike voices than be children and good students. Parents, screaming in the audience, show that they have devoted their lives to their children. Many are overweight and demand utter perfection from their children. In the HBO documentary (1999), the little girl says "But Mommy, all I need is a hug. Her mother says, Not until you get it right." Does the child feel inferior? She is only 5 years old. Parents seem to want to fulfill their own fantasy that they did not fulfill as children. They want their children to be perfect beauty queens, perfect performers, and perfectly dr essed. They spend thousands of dollars on each designer dress. They hire coaches and makeup artists. When a child is interviewed, she never speaks of her education. Her one goal in life is to become a model or an actress. With over three million participants a year, how many actually make it? (Maliakal, 2010) 1. 1rst Stage of Development: 0 - 1 The Building of Trust and Confidence A baby from zero to 12 months only depends on the people in her own circle. If the people with her are stressed, she will realize that her world is not that safe place. it used to be. She doesn't want to have to be changing into complicated dresses and having funny creams put on her face. She doesn't want to be handled by strange people. Her most important trait is confidence in her mother. She does not to be in competition with her mother. A pageant at any age is stressful for the parent. The first year of life is the most important in developing a sense of trust that life does work out. There is no compe tition or stress beyond feeding and getting diapers changed. The mother who creates a different environment does it because of her own needs. If the baby does not have the comfort of this confident building, she will caring a sense of mistrust with her for her whole life. 2. Second Stage of Development: 2-3 The Building of Autonomy and Pride In Living Dolls Part 1- Part 6 HBO "1998" (HB0 1999), the viewer sees the progression of one young girl who started at 3 years old. The mother, who was an army brat, spent 4 years as a sergeant in the army. She had four children with her two marriages. Her life was devoted to her 'beauty baby'. She expected her other children to follow and not doubt any of her choices. At three, Shaw took the initiative to do everything right at each pageant. Her perfectionism became obsessive because her mother ran her like a boot camp. She would cry when she forgot her songs on stage or a dance step. She would search for her mother's approval after each perfor mance. When she didn't perform properly, she was shamed by her mother and avoided looking into her mother's eyes or would hide.. Her performances were to get her mother's approval. Her obsessive desire to win forced her to work harder and harder, she only practiced so she would become an actress or a model. In the update program, she turned into a normal adolescent. 3. Third Stage of Development: 4-5 The desire to have a real purpose in life She took

Effects Essay Example | Topics and Well Written Essays - 750 words

Effects - Essay Example According to the Encyclopedia of Earth (2010), the average Northern American emits an average of 20 tons worth of CO2 equivalent in a year. Latin America hosts the world’s most biodiversity in its forests, the Amazon, which is currently facing a challenge due to the amount of deforestation taking place for the sake of construction projects (Global Change). The problems are not restricted to these two aspects, the industrial revolution and the government policies established to promote the industrial sector causes harmful gases to be released in the air which can be a cause of acid rain. This can cause a number of health hazards for a lot of people and even destroy structures with the passage of time. The effects of climate change and global warming is not isolated in a particular region or continent, it is a global issue and has caused numerous disasters across the world. Over the last 35 years there has been a significant increase in the number of category 5 hurricanes which has been linked to the rising ocean temperatures due to the depletion of the ozone layer (NRDC). The weather extremes have also gone over the edge of the spectrums as droughts have now a higher probability of occurring. Summer temperatures in certain regions such as Australia are already high but due to the steady rise in temperature wildfires are more prone to occurring. Such fires have cost governments across the globe millions of dollars due to the extensive damages. Rainy season is also become a threat as the recent floods in Australia, Brazil, Germany and other countries led to intense levels of flooding and caused a large number of deaths. The effects are not confined to the human population alone but according to the National Resources Defense Council (2011) there could be an extinction of about 1 million species of by the year 2050 if the current trend does not change its course. It has also brought to attention that due to the lesser number of ice floes in the polar caps th e polar bears are drowning as they cannot manage to swim the long distances from one floe to another in search of food or shelter. Forests such as Bermudas mangrove forest are also slowly disappearing as the sea levels continue to rise while glaciers that sustain life are slowly melting. In order to avoid a complete upheaval in the natural order of the world there needs to be serious rethinking in the way of doing certain things. There can be many legislative steps that can be taken to pen out laws at a national and international level to maintain checks and balances on industries and other businesses to curb their output of harmful gases. Governments also need to stop the trend of sustaining themselves on non-renewable resources and look for cleaner and cheaper ways to maintain a steady energy source. Wind, solar and hydra power are renewable and practical especially for developed countries that have the resources and the capital to be able to set up such plants. Even nuclear power would cut down on the waste that is emitted in the air by coal and gas and oil burning but that does come with hazards of its own. Fossil fuels are not only a danger when they are burned but their transportation and extraction itself can be hazardous to the

Food Safety Requirements Essay Example | Topics and Well Written Essays - 750 words

Food Safety Requirements - Essay Example Organizations used to implement wrong storage practices that would often lead to the food ingredients spoiling while under production but to meet their profit obligations they will go on to introduce the harmful products into the market. Based on statistics from CDC, approximately forty-eight million people fall sick in the United States of America alone from foodborne diseases. Out of the forty-eight million people, one hundred and twenty-eight thousand die annually due to foodborne diseases that are majorly caused by food contamination. With the new rules, FDA can take action before the products are introduced into the market thus saving numerous lives that would have been endangered by harmful food substances. Ideally, the food industry is one of the most delicate sectors that require strict regulation since it directly impacts on the health and well-being of the consumers. Safety was always the driving force that guided the industry but with increased competition and advancement in technology, companies are now aiming at maximizing their profits at the expense of the well-being of the consumers. The law comes at an opportune moment when the world is gaping with the issue of Genetically Modified Organisms. The debate on GMOs has been on-going for a considerable period and still, there are not substantive steps that have been made to regulate the use and safety of these products. Typically, the American market is the one that is infiltrated with the largest percentage of GMO products in the entire universe.

Moral Skepticism Essay Example | Topics and Well Written Essays - 1250 words

Moral Skepticism - Essay Example Illness of the mind causes brain dysfunction (Graham). Graham’s view of antirealism is that the term mental and disorder are separate and must always be viewed in dualism. Mental cannot be viewed in a disorderly form since they are always arranged in a particular way. Thus, it is a state of mind function that can be used to describe how a person behaves. Moral anti-realism is the denial of the fact that mental disorders bring almost the moral change of a person. A fact that has been forwarded is that mental illness is a dualistic activity that the physicians call metaphysical scepticism. They also argue that mental illness is indefensible and thus cannot be argued against it. Therefore, an ill person will have to behave in such a way that he does not respect other people in the society (Graham). The argument is that the person’s brains are not medically fit and cannot be questioned. The state of questioning lacks because it is the brain that controls the behaviour. Given that the person mind are alright, it is the sickness of the brain that will transform a person to behave the way he or she does. Thomas Szasz argues that determining and terming a person as mentally disordered is disrespectful. Indeed. He argues that the idea demoralises their dignity as human. The reason of his argument is that the mental illness can be likened to physical illness thereby exposing the sick to various contestable experiments in terms of the values of the person. The social-political character that the person get exposed to be unfairly judged since mental disorder or sickness cannot be compared with the physical destruction of the body. The mentally ill people are thus considered as a lesser human being who do not attract respect from the society. Therefore, it is the moral procedural that they lack, but not sickness as the no medicine can be administered to restore the order of the brain. The idea is

Ethical Issues Of Euthanasia Essay Example | Topics and Well Written Essays - 1750 words

Ethical Issues Of Euthanasia - Essay Example In this modern world, despite the progress that has been made both in science and technology and in particular in the regulations and law field, there is still a lot of controversy and ambiguity over the notion of euthanasia ( the peaceful death). Therefore, this ethical dilemma may impose the legal and ethical risk on health care providers. The legal and ethical aspects of the notion of euthanasia are commonly debated in many countries. Several opinions are offered which are based on the principles of religious beliefs and personal morality. Hence, researchers and scientists are still trying to reach a general consensus on this dilemma that is ethical in nature (Somerville, 2001).In countries that practice the Islamic faith, there are debates and discussions on withdrawing or withholding the life support therapies or giving a patient at the end of life the freedom to choose peaceful death. Healthcare providers have no protection or immunity if they decide to help a patient die based on the Islamic law. Therefore, from the point of view of Islam, a patient has no right to die voluntarily since life is an opportunity to refine the spirit and is a divine trust. Thus, nobody has the right to end a human life by interfering through active assistance (McDougall et al., 2008).Therefore, withdrawing or withholding treatment of a patient is very difficult and can never be universal without considering the social, religious and cultural factors when it comes to decision making.

Boston Tea Party Essay Example for Free

Boston Tea Party Essay On December 16, 1773, a monumental event took place that was crucial to the growth of the American Revolution. This event was known as The Boston Tea Party, taking place in Boston, a city in the British colony of Massachusetts. Massachusetts Patriots were in immense disapproval on how parliament was trying to monopolize the market on American tea importation granted to the East India Company (Boston Tea Party). The East India Company was a failing British corporation. This Company was on the verge of bankruptcy. They had millions of pounds of unsold tea that sat in warehouses. The idea was to persuade English and colonial consumers to buy East India Company tea to save one of Britain’s largest corporations. In order to make this happen, British Parliament proposed the Tea Act of 1773. The Tea Act allowed the East India Company to sell through agents in America without paying the taxes normally collected in Britain, which allowed the company to undersell even smugglers in the colonies (David Goldfield). What drew major controversy with the Tea Act was that it retained the three pence Townshend duty on tea imported to the colonies. The colonists objected to the Tea Act. They believed that this act violated their rights to â€Å"No taxation without representation,† which meant that they would only be taxed by their own elected representatives and not by the British Parliament that did not represent them. Regardless of what the colonists thought, consignees were selected in Boston, New York, Charleston, and Philadelphia, and then 500,000 pounds of tea were shipped across the Atlantic in September. The first tea ship, Dartmouth, reached Boston November 27, and two more were sent shortly after that. There were several meetings held demanding that the tea be sent back to England with the duty not paid for. Tension was rising when patriot groups tried to persuade the consignees and the governor to accept this approach. On December 16th, citizens, some disguised as Mohawk Indians, pushed toward Griffins Wharf and boarded the tea ships (Boston Tea Party). In a course of three hours they dumped three hundred and forty two chests of tea into the harbor, turning it into a teapot (Boston Tea Party Historical Society). The chests held more than 90,000 pounds of tea, which would cost nearly $1,000,000 dollars today (Boston Tea Party). There were certainly several participants and witnesses to the accounts of what occurred at the Boston Tea Party. Although all of the participants were taking part in the same event, their memories of their accounts do seem to differ. The first thing that I noticed was the number of participants. David Kinnison, the longest surviving participant from the Boston Tea Party, claims that there were only 24 men involved (Boston Tea Party Historical Society). His statement matches up well with Samuel Cooper, a participant that was just 16 at the time, who claims that there were around 20 men (Boston Tea Party Historical Society). Then you have John Andrews, claiming that there were around 200 citizens dressed as Indians. Another thing that seems unclear is the way the ships were taken over (Boston Tea Party Historical Society). George Hewes, a Boston shoemaker and participant, states that they were divided into 3 groups, one for each ship. Joshua Wyeth, also a participant, who was only just 16, also states that they took to the three ships at the same time. On the other hand, the Massachusetts Gazette states that they worked their way from ship to ship, after emptying one ship they would move to the next. There are many differences in the accounts of what exactly happened at the Boston Tea Party, which I think helps decipher the truthful accounts from the fabricated ones (Boston Tea Party Historical Society). Most of the witnesses that were actually a part of the Boston Tea Party had testimonies that were exceptionally similar. I believe the only thing that may have caused them to be slightly different would be the fact that it was a little over half a century later when they were trying to recollect the events. I also think that the participants swearing to secrecy had an impact on some of the misleading information, such as the discrepancy on the number of participants. Most of the participants had mentioned around 20 men being involved, when in fact the number was found to be a lot greater than that. The participants in the destruction did not even acknowledge each other even when boarding the ships, breaking open the chests and dumping the tea, so of course they are not going to be truthful about how many citizens were actually involved. I also believe that some of the information misinterpreted for fabrication might be due to the participant not writing their story themselves. George Hewes account of what happened was written by him, Joshua Wyeth’s account was recorded from his words, Samuel Cooper’s came directly from him also. All of these accounts seemed to be relatively similar; where as accounts that were retold by biographers may have changed along the way. Also, participants stories did not coincide on what time the event was actually over. John Andrews wrote that before nine o’clock every chest was destroyed, but Samuel Cooper’s account placed the end of the destruction at ten o’clock (Boston Tea Party Historical Society). Considering that Samuel Cooper had a role in this momentous event, I would give him the benefit of the doubt as to telling the truth of when the event actually came to an end (Boston Tea Party Historical Society). Another person who played an interesting role in the Boston Tea Party was Paul Revere. Revere felt strongly about the movement toward political independence from Great Britain. He was a very well rounded artisan and intellectual. Revere was a silversmith whose work brought him in close contact with patriots like John Hancock and Samuel Adams. He used his talents to support the colonial struggle against Britain. Revere soon assumed the role of a leader, along with Adams, of the Sons of Liberty. The Sons of Liberty were a secret patriotic organization formed in 1765 to prevent the Stamp Act (Paul Revere). The Sons of Liberty also organized the Boston Tea Party. Revere was also one of the many patriots who dressed up as an Indian and took part in the Boston Tea Party Protest against parliamentary taxation without representation (Boston Tea Party Historical Society). After the Tea Party, Revere was sent by the citizens of Boston to deliver news of the party to the other colonists in New York and Philadelphia. When he returned, he was appointed one of 25 men by the citizens of Boston to stand guard over the tea bearing vessels, in order to prevent the overexcited townspeople from doing further damage to the ship (Facts on Paul Revere). I would say Paul Revere played a significant role in the Boston Tea Party; he played the part of a ringleader and was a very influential role model. The acts that he participated in would not be condoned by Britain. The Boston Tea Party ultimately captured the attention of Parliament and produced a furious reaction. A lot of people in America and also in Britain were surprised about the destruction of property in the Tea Party. Parliament decided that this epic event demanded an immediate display of power. In the spring of 1774, parliament passed a series of totalitarian measures to be known as the Coercive Acts. These acts included the Boston Port Act, which closed the port of Boston until Bostonians paid for the tea and uncollected duties. The Massachusetts Government Act, this act stated that members of the governors council and sheriffs would be appointed rather than elected and limited the number of town meetings that could be held without the governors prior approval. The Administration of Justice Act, which allowed any British soldier or official who was charged with a crime to be tried in England, where they would most likely receive a slap on the wrist. The Quartering Act of 1774 permitted the army to lodge soldiers in any civilian building if necessary. All of these acts were in response to the Boston Tea Party and attempts of Britain to gain royal control. Most colonists referred to these acts as the Intolerable Acts rather than the Coercive Acts, they viewed these acts as a threat to liberty in the colonies. The spirit of protest began to spread, more and more colonists became politicized. They began to realize their common interests as Americans and their differences from the British. America was starting to rebel, but had not yet launched a revolution (David Goldfield). Although, the acts they were taking were starting to have a major influence on America. The Boston Tea Party effected America in many ways. There were a lot of different factors and rebellious acts that eventually snowballed into war, but I would say the Boston Tea Party was the most significant. The passing of the Coercive Acts and parliaments refusal to revoke them led to a great deal of disgruntlement from the colonists. The Boston Tea party most definitely sparked the Revolution, which may have otherwise been delayed or never happened at all.

Guwahati Two or Three Heavy Rainfalls in Day Wreck Havoc Essay Example for Free

Guwahati Two or Three Heavy Rainfalls in Day Wreck Havoc Essay In Guwahati two or three heavy rainfalls in day wreck havoc in most of the areas of the city, creating water logging and traffic snarls. Common people however, have no other option but to vent their ire against the government and the authorities concerned, and are learning to live with the streets flooded for hours and spending considerable time in the traffic congestion. Commuters have a harrowing time in the artificial flood water in the Chandmari Colony area in Guwahati. Jawans of the National Disaster Response Force (NDRF) rescue children from the submerged houses, following the disaster in the Nabin Nagar area in Guwahati. Local people using rubber boats are seen helping in the rescue efforts. Several people get killed and injured in the devastating thunderstorm. Homes and agriculture are also the victims of the destructive process. The busy GNB Road at Chandmari is one of the most affected areas today, where traffic congestion start since early morning despite the fact that it is a holiday. The lanes and by-lanes in the surrounding areas are also waterlogged for several hours creating problem for the residents. â€Å"We started our day with the roads water-logged, which has become the most predictable situation after every rainfall. Water entered the campuses of many of our neighbouring houses, creating chaotic situation,† said Juri choudhry a resident of the Rajgarh area. GS Road, another arterial street of the city, was water-logged during the morning for several hours. Christian Basti and Bora Service areas were the worst hit due to artificial flood. With no effective solution in sight, people of Guwahati are now afraid of even the slightest of rainfall. The indifference of government authorities towards the biggest civic problem of the city is strongly condemnable,† a local of the Bora Service area mentioned. This monsoon season has wrecked havoc some of the by-lanes of our locality, where constant water-logging is leading to health related problems. Foul smell due to flood water and strewn garbage is also giving a horrible time to the residents of the locality,†Chandrani Das, an office Assistant and a local of Tarun Nagar mentioned. â€Å"Lack of co-ordination between various government departments and agencies is another reason behind the failure of government authorities to find a permanent solution of this problem,† she added. Water-logging lasted till evening in Rajgarh by-lane 1, Gandhibasti, RG Baruah Road and many other parts of the city. Panbazar, Athgaon, Shantipur, Ganeshguri, Bhutnath, Lakhra were also among the worst-hit areas. The main causes of artificial flood in Guwahati, are encroachment by certain people upon wetlands and hills in the city, dumping of garbage in drains, earth-cutting in the hillocks in and around the city and blocking of natural drains by people for building houses. The GDD Minister said drains on both sides of the main roads from Last Gate to Khanapara and from Chandmari to Noonmati were being constructed and added that the Hatigaon-Dispur drain and drains in other places were under construction. Sarma also said the Guwahati Water bodies (Preservation and Conservation) Act, 2008 was being implemented. Referring to the JNNURM, the GDD Minister said a survey of the drains in the city was being done and special schemes prepared. He said that the Centre had sanctioned Rs 90 crore for the State under the JNNURM. Earlier, Deka had sought to know the reasons behind artificial flood in Guwahati and the schemes, including the ones under the JNNURM, being taken by the State Government to solve the problem. The recurring phenomenon of artificial flood in the capital city is getting worse with the passage of time due to the lack of a proper scientific scheme to deal with the menace. In 1950, the natural drainage system along with the wet spaces were sufficient enough for carrying the surface run off the present catchments area of Guwahati to the outfall at Bharalumukh. As the low lying places are filled up and sewage added to run off, flood occurred. To decrease the quantity of surface run off, flowing to the natural drainage system, it is necessary to catch the run off and divert it on gravity flow. The level of Brahmaputra at Palasbari is 6 m below the level of Guwahati. The storm water coming down the hills of Meghalaya, enter Guwahati through the bridges on NH37 via Bahini and Basistha rivers near Khanapara and flowing via Bharalu river in the city exit Guwahati through the bridge on NH 37 near Jalukbari. A modern sewage treatment plant and solid disposal system is the immediate necessity of the city but let us ensure that: (i) there shall be no house in the city without a septic tank; (ii) no septic tank should be permitted without a covered soak pit; (iii) households disposing effluent from septictanks directly to roadside drains may be fined and sealed; (iv) usage of imported porous soil for the soak pit for proper soaking maybe made statutory; (v) disposal of silage (water from bathrooms, kitchens and laundry) to roadside drains maybe immediately banned. Owners must arrange soak pits for silage soaking within their own compounds; (vi) bulky household waste and solid waste must also be incinerated inside compounds only. Throwing of such wastes to roads, rivers, drains, should be severely punished by law; (vii) every citizen must keep his compound and the road and the roadside drain in front of his house clean: otherwise he should be fined in thousands of rupees daily; (viii) all hotels in Paltan Bazaar area and other places dispose the sullage into roadside drains. Hotels, apartments, commercial places disposing sullage into roadside drains should be immediately sealed; (ix) roadside drains, streams, rivers in the city should carry storm water only; (x) implementation of the above civic rules will have added benefit of mosquito control with empowered existing organizational structure of the authorities. A cleaner city will draw out its surface water: We should keep removable big plastic buckets; garbage bins with polythene carry bags inside, in large numbers in all public places, commercial place, markets, roadsides etc. ike in Singapore and keep one watchman for regular removal and replacing of the carry bags and arrange for their immediate disposal. Unemployed youths can take up this business and collect fees from the shops and residents. The State Government has entrusted the water resources, PHE and PWD departments with the task of cleaning the Bharalu, Bahini and Morabharalu rivers and the drains in Guwahati in order to check artificial fl ood in the city. Rs 370 lakhs have been allotted for cleaning the drains and three rivers.

The War Of 1812 How And Why History Essay

The War Of 1812 How And Why History Essay The United States declared its independence from Great Britain in 1776 and won its independence in 1783. The United States Constitution comes into play and George Washington becomes the first United States President in 1789. In 1793 war breaks out between Britain and France. Thomas Jefferson oversees the purchase of the Louisiana Territory from France in 1803. The United States was worried about the war between France and Great Britain. Britain and France were at war with each other, as was much of the rest of Europe. Both sides thought that American ships were supplying the other with food, weapons, and other supplies. American ships were routinely stopped by both France and Britain. Each demanded to search the cargo holds. A lot of times these situations ended in violence. In 1807 Britain imposed the Orders in Council that restricted American shipping and Congress passed the Embargo Act cutting off trade with Britain. It was hoped that it would punish the two nations, who were at w ar with each other, but it backfired and hurt the United States. The War of 1812 has also sometimes been called, The Forgotten War along with the Second Revolutionary War. President Harry Truman called it the silliest damn war we ever had. (Nardo, 2000) It was a war between America and Great Britain. It was caused in part by disagreements over shipping and trade on the high seas and the kidnapping of American sailors who were forced to serve in the British navy. Support in the United States was divided with the West and South looking for a fight, but people of the New England strongly opposed to war. As the war continued, opposition became much stronger. The War Hawks in Congress pushed fighting and President James Madison was steered toward asking Congress for a declaration of war. The United States declared war on Great Britain during its war with France on June 18, 1812. In 1794 the United States Constitution provided for the introduction of a navy. Congress passed a bill giving permission to build six navy ships. One of these was the U.S.S. Constitution. Constructed over a period of three years at the cost of $318,719 it was the second largest warship. (Howes, 2002) The U.S.S. Constitution never lost a battle. During the War of 1812, the Constitution sunk a large number of ships belonging to the British navy. The Constitution commanded by Captain Isaac Hull, got its nickname, Old Ironsides. when a British seaman saw one of his cannon balls hit the wooden hull of the U.S.S. Constitution, bounce off, and fall into the sea. In amazement, the seaman said, Huzzah, her sides are made of iron! (Howes, 2002) Old Ironsides captured 24 enemy vessels. The first major battle of the War of 1812 ended in disaster for the United States when General William Hull who was leading an American army of 2200 men, surrendered to British forces at Detroit without firing a shot. One American soldier, Private Nathaniel Adams, later wrote to his brother, we could have whipped the hell out of the rascals but General Hull has proved himself a traitor and a coward. (Nardo, 2000) Two years later General Hull was sentenced to death for cowardice, but the 61-year-old Revolutionary War veteran was later pardoned by President James Madison. The next battle called for troops to cross the Niagara River into Canada. An American army of 6,000 men commanded by General Stephen Van Rensselaer invaded Canada crossing the Niagara River at Queenston. The Canadian Army commanded by British General Isaac Brock attacked the Americans while they were in the process of crossing the river. Van Rensselaer unwisely divided his forces and Brocks army cut most of a group of 800 Americans to pieces while the rest of the army stood idly by only a few miles away. General Brock took a shot in the chest and was killed in the battle. (Nardo, 2000) In October of 1812, Captain Stephen Decatur, commanding the USS United States, captured the Macedonian, a British warship, near the Madeira Islands off the coast of North Africa. And in December of that same year James Madison is elected to a second term as president of the United States. He receives 128 votes in the Electoral College. Opponents of a second war with Great Britain had revived the Federalist organization, and Federalists from eleven states met in New York and agreed to support De Witt Clinton, not on account of his war views, which were not in accord with their own, but as a protest against the policy of Madison. De Witt Clinton, representing the Federalist Party, receives 89 votes. Elbridge Gerry is elected vice-president and dies two years later while still in office. (Renwick, 1845) Those events led to the Battle of Lake Erie where Captain Oliver Hazard Perry leads a fleet of eleven ships against a British fleet of six vessels on Lake Erie. Eight minutes after Perry broke the British line the ships one by one ran up their white flags. Perry had snatched victory from what had seemed a certain defeat. It was the first time that an entire British fleet had been captured. And with Lake Erie now controlled by the Americans, the British were no longer able to get supplies. Perry announces the American victory in a memorable dispatch on the back of an old envelope to headquarters: We have met the enemy and they are ours. (Greenblatt, 1994) The way was open at last for Harrison to invade Upper Canada and to recapture Detroit and in September of 1813, General William Henry Harrison led a force of 4,500 Americans across the recently secured Lake Erie in pursuit of British troops forced to abandon Detroit. On October 5th, Harrison defeated the enemy at Moravian Town to defeat the British and their Indian allies in the Battle of the Thames. Tecumseh, the Shawnee leader of the Pan-Indian confederation earlier defeated at Tippecanoe, is killed in the battle, leading many of Britains Indian allies to abandon the alliance. (Freehoff, 1996) In the same month in Europe, Napoleons French army is crushed at the Battle of Leipzig. Napoleon, forced to retreat from Russia in 1812 after seeing 400,000 of his men killed and 100,000 captured in an ill-fated invasion, sends a new but untrained army into battle against a coalition of European nations at Leipzig, suffering another defeat that forces his retreat back into France. Soon after their victory at Leipzig the allies offered Napoleon peace under which France boundaries would be the Rhine and the Alps. Napoleon ignored the offer and the allies began a coordinated campaign that made its way through France. Napoleon was defeated in a series of battles each bringing the allies closer to Paris. On March 31, 1814 a victorious allied army entered Paris, and French foreign minister Talleyrand influenced the Senate to declare that Napoleon had forfeited the throne. On April 11th he abdicated the throne to the allies who gave him the island of Elba as his own sovereign principality with an annual income of 2,000,000 francs. (Cronin, 1994) Direct talks between the United States and Great Britain, proposed by the British foreign minister, Lord Castlereagh, began in Ghent. The American delegation consisted of Albert Gallatin, James Bayard, John Quincy Adams, Henry Clay, and Jonathan Russell. As the British army of approximately 4,000 approached, the majority of Washington residents fled the city. (Coles, 1965) On August 24th American defenders, with President James Madison in attendance, were quickly routed by the invaders in a battle at Bladensburg a few miles from the city. A messenger was dispatched to the White House to warn First Lady Dolly Madison of the arrival of the British. She and her staff fled by carriage across the Potomac but not without taking with her the full-length portrait of George Washington painted by Gilbert Stuart. It had been necessary for her servant to chop the frame apart with a hatchet in order to remove the canvas. (Greenblatt, 1994) That evening, the vanguard of the British army reached Capitol Hill and began its systematic destruction of all public buildings in the city. British forces captured Washington, D.C. The White House, the Capitol, and executive department offices are burned. Secretary of War John Armstrong was blamed for the poo r planning and intelligence that left Americas capital poorly defended and was forced to resign. After capturing and burning Washington so easily, the British didnt think they would have any trouble taking Baltimore. They figured they would sail their ships right into the harbor and destroy Fort McHenry with cannon fire making way for a land assault on the city. But the British attack on the capital had given the Americans time to prepare for them with more than 16,000 troops and thousands of civilians. When General Ross tried to attack by land he was killed and his troops driven back. A Washington lawyer named Francis Scott Key witnessed the action from a boat about 8 miles away catching glimpses of the bright stripes and bright stars of the forts flag lit up by the rockets red glare. (Nardo, 2000) The sight inspired him to write The Star-Spangled Banner to the tune of an old British drinking song. The song became the national anthem of the United Stated in 1931. During the Battle of Plattsburg on Lake Champlain in September of 1814, American forces turned back a British army of 11,000 men under the command of Sir George Prevost at Lake Champlain, New York. The Americans, who were outnumbered three to one established superior positions on the lake and shoreline, forcing Prevost to withdraw from the field. In the wake of his defeat, Prevost abandoned his invasion and retreated to Canada. The American victory saved New York from possible invasion and helped lead to the conclusion of peace negotiations between Britain and the United States in Ghent, Belgium. The Hartford Convention convenes as Federalist delegates from Massachusetts, Connecticut, Vermont, New Hampshire, and Rhode Island meet to discuss their opposition to the war. There is speculation that the convention will recommend New Englands secession from the United States and the negotiation of a separate peace with Britain. Instead, the delegates propose constitutional amendments requiring a two-thirds vote for declarations of war and laws restricting commerce, forbidding successive presidents from the same state, eliminating the three-fifths clause, and restricting future presidents to one term in office. These proposals will reach Washington just weeks before the end of the war. The War of 1812 ended when the Treaty of Ghent was signed at the end of 1814, guaranteeing that the United States and Britain would end their battle. Neither side was able to claim complete victory and they continued fighting for several more weeks. The Treaty of Ghent had come too late to prevent the slaughter in New Orleans. Two weeks after negotiators in Europe reached an agreement on a peace treaty to end the War of 1812, but a month before news of the treaty reaches North America, the United States won its greatest military victory of the conflict. The Battle of New Orleans was a prolonged battle and was the final major battle of the War of 1812. American forces, commanded by General Andrew Jackson, defeated an invading British Army intent on seizing New Orleans and the vast territory America had acquired with the Louisiana Purchase. The battle is often regarded as the greatest American land victory of the war. Speedy communication would have eliminated this battle. The War of 1812 could be called the war of poor communication. (Coles, 1965) It had no impact on the final settlement. The war to me didnt seem to accomplish much of anything. It seemed to be a whole bunch of failures in my opinion. I dont think they were prepared at all and things quickly went from bad to worse. I do believe that the war brought a patriotic feeling to the Americans and they gained some confidence and maybe even some respect from other nations that helped commerce to expand to other nations. It didnt really solve any of the problems that they went to war over but it did cause expansion and nationalism.

Philosophy Of Quality :: essays research papers

In respect to quality of materials, there are three well known philosophers whom are most referenced: W. Edwards Deming, Philip B. Crosby, and Joseph M. Juran. Throughout the twentieth century, these three men have continuously integrated new systems for improvement in the quality system. The first and probably most well known of these philosophers is W. Edwards Deming. Deming first came into the public eye when he was credited with assisting the Japanese after World War II and helping to elevate the Japanese industry into the forefront of world industry. Deming stresses that the most important part of quality is the role of management. Deming also emphasizes on achieving long term goals through cultural transformation rather then short term needs. Deming’s findings can be viewed best through his “System of Profound Knowledge,'; and his “14 Points of Management.'; While Deming was continually expanding his research, Philip B. Crosby entered the forefront of quality in the 1970’s. Crosby has been a consulter as well as a trainer for many leaders in the manufacturing industries. Like Deming, Crosby also has a “14-Step Pan for Quality Improvement.'; Crosby’s main focus is first evaluate the quality system and make improvements on the current system. Another of Crosby’s main concerns is defects. Crosby emphasizes that the performance standard should be “zero defects.'; The most recent of the philosophers is Joseph M. Juran. In the late 1980’s Juran founded an institute to consult and train management in quality. In addition to Deming, Juran also visited Japan to assist their industry at the end of World War II. Juran’s most famous theory of quality is his “quality trilogy,'; which focuses on planning, control and improvement of the quality system. Although Deming, Crosby, and Juran have never collaborated on their work, many similarities are apart in their beliefs. For example, all three men stress the importance of the management system. Also, they have created step-by-step processes by which industries should follow in order to prove the quality of their products. Another important point which is shared by all three men is that quality should be viewed as an entity. Regardless to the fact that all three have based their lives on the ambitious goal of developing a system to improve quality, there are several key differences exist amidst these three quality experts. First and foremost is their definition of quality. Deming uses statistical predictions, basing his entire view of quality on the quality of the process, not the product whereas Crosby and Juran focus more on the customer.

Strength of Character in No Rainbows, No Roses :: No Rainbows No Roses Essays

Strength of Character in No Rainbows, No Roses   Ã‚     Every man is born with either a silver spoon in his mouth or a shovel in his hand.   If the former is the case, that individual can look forward to a life of relative ease and privilege.   If it is the latter, however, the person had best prepare himself to dig through the pile of misfortune life is going to heap upon him.   This is the balance of life--that for every man born under a shining sun, there is at least one born under ominous gray thunderclouds.   Those individuals who have a natural inclination towards hard times do have a certain advantage, however, over those who always seem to have it easy.   True adversity gives birth to a strength of character that those who avoid it can never hope to attain, understand, or even recognize. The most beautiful aspect of this strength of character is that it enables the precious few who possess it to look beyond the hazy curtain of their suffering and reach out to those around them, touching them with something that cannot be defined and will not be forgotten.   Perhaps the reason that bad things always seem to happen to good people is that without a foundation of "goodness," this strength of character could not exist and all suffering would be in vain. This stirring strength can be seen in Beverly Dipo's essay, "No Rainbows, No Roses."   Dipo, a nurse, relates her experience of being touched by the strength of a dying woman.   This woman, Mrs. Trane, was at the end of her long battle with cancer.   Dipo had never seen Mrs. Trane before, but when she entered her patient's room, all her previous medical experience told her she was about to witness Mrs. Trane's last night.   Gathering the sterile comfort of this medical knowledge around her, Dipo began her usual ministrations, trying to make her patient as comfortable as possible.   Touched by the weakness and fragility of her patient, Dipo pulled a chair up and sat by Mrs. Trane's side.   She was bothered by the absence of the dying woman's family until Mrs. Trane weakly stated, "I . . . sent . . . my . . . family . . . home . . . tonight . . . didn't want . . . them . . . to .

Working With Survivors of Trauma Essay -- Post-traumatic stress disord

Bio-psychosocial Assessment Presenting Issue Spartacus came to seek the help of a mental health specialist since he was experiencing a number of difficulties in his life after his service at the U.S. Army. He â€Å"felt different† on his return to home and found it exceedingly tough to blend in into the family life as he did before going to serve in the army. The emotional attachment he had with his family members such as the wife and the son had disappeared. Spartacus not attend to the son accordingly as a father should. Though he knew that this was not right, he could not bring himself to a solution and that is the reason why he sought specialized help. The problem had persisted for a while and Spartacus knew that the situation was getting worse. It was interfering with his day-to-day functioning. He wanted help so that he could revert back to his normal function just like in the period before living for the military. He could not sleep, he was constantly nervous, he felt less motivated and showed a general loss of ap petite. Demographic Information Spartacus is an African American male aged 25 years. He has served in the U.S. military for with multiple deployment to Iraq and Afghanistan. He had returned to his home in U.S having suffered many physical injuries during one of the combats. He was (and is still) married to Tamika and they have a son who is three years old. Current Living Situation Spartacus spent most of his time in solitude, away from the wife and son. He easily got irritated and found comfort in smoking cigarette. In his loneliness, Spartacus could spend many hours replaying the scenes from his combat experience. He always felt jumpy. Birth and Developmental History Having been born 25 years ago... ... useful evidence that helped in coming up with the right treatment for Spartacus. Bibliography Chang, Y., & Hsiao, S. (2006). Quality of Life: Scaling with Maslow‘s Need Hierarchy. Gerontology, 52(6), 376-376. Hofmann, S. G. (2007). Enhancing exposure-based therapy from a translational research perspective. Behavior Research and Therapy, 45(9), 1987-2001. Kennedy, J. E. (2007). Posttraumatic stress disorder and posttraumatic stress disorder-like symptoms and mild traumatic brain injury. The Journal of Rehabilitation Research and Development, 44(7), 895-920. Resick, P. A., & Miller, M. W. (2009). Posttraumatic stress disorder: Anxiety or traumatic stress disorder?. Journal of Traumatic Stress, 22(5), 384-390. Taylor, S. (2004). Understanding and treating health anxiety: A cognitive-behavioral approach. Cognitive and Behavioral Practice, 11(1), 112-123.

My environment MY responsibility Essay

Good morning to Mr. Principal,teachers and students. Thank you for Mr. Principal for giving me a chance to present our speach on My environment MY responsibility. we come up with three categories of environment, where it includes the natural environment, built environment which involving the act of vandalism and social environment along with some suggestion on how we can improve these situations. As we talking about natural environment nowadays, we have to reflect ourselves on what we have done before this to the natural environment itself. Being such an irresponsible person or students who like to throw the rubbish everywhere, practice open burning and step on the grass that has been prohibited, it makes the environment become worst day by day. As we reflect back, this is all because our attitude itself. If we can change our attitude, I absolutely believe that we can also make a difference. Furthermore, what we have to bear in our mind is that, being a student is not just learning things in the class, but we also have to learn on how to manage our nature or our respective land or in other words our environment itself because we live in this world as a community and we are not alone. Thus, we should consider certain things to make sure that all the people can live in peace without being disturb by the others or by our attitude that can gives an impact to the society itself. In order to preserve and conserve the environment, we as a student should practice an environmental – friendly lifestyle. In this situation, if we practice this, we can avoid ourselves from doing things It is the responsibility of every person in checking the causes that affect the environmental disaster and play a positive role in improving it and these things have also got to be mentioned. One must realize the importance of a healthy environment and that it is for his/her own benefit to protect it and to take measures to make the world clean and green because as the proverb says â€Å"We won’t have a society if we destroy the environment†.

Bond Case Analysis Essay

Summary of Facts Gilda Sears who is enrolled in an Investments class has picked a project on bond price theorems. The two main theorems that she decided to illustrate dealt with coupon rate and term-to-maturity and how these factors influence the price. Thus she included 2 bonds with the same rating and term with a different coupon rate, as well as two bonds with the same rating and coupon rate with different terms. She thought that if the bond markets were efficient, bonds with similar characteristics would be priced so that there would be little difference in the YTM. Besides S&P, she also looked at Moody’s for additional information. There was an increase in the interest rates over 1984-1986 and hence observed the actual YTM at different point in time. Three periods were selected: November 1, 1984, 1985, and 1986. The theorem states that YTM and price, as well as coupon rate and price, should have an inverse relationship, while bond duration and price should have a direct relationship. ** Please refer to Annexure 1 for a summary on the Factual Numbers in the case. Problems The following are the problems of the case: Q1: Using the prices given, calculate the percentage price changes for the three periods for the Boston Edison and American Brand bonds and explain the difference between the changes. Q2: Using the prices given, calculate the percentage price changes for the three periods for the AT&T and Batimore Gas bonds and explain the difference between the changes. Q3: Also, assuming there is a significant decline in interest rates, which of the four bonds would provide the largest potential capital gain? Analysis and Solution ** Please Refer to Annexure 2 for Solution to I and II I. Boston Edison and American Brand * The two bonds have the same rating and maturity dates, but different coupon rates. * American Brand has a higher coupon rate (5.87%) than Boston Edison (4.25%) * The percentage change in the bond prices is inversely related to the YTM and the Coupon Rate. * The difference in the price increase was more significant in the second and the third period. * While the two bonds had comparable percentage price increase in the first period (1985 to 1986), the difference became much more significant in the subsequent periods, where the bond with a lower coupon rate was much higher. * Hence, this is in sync with the Bond Price Theorem. II. AT&T and Baltimore Gas and Electric * The two bonds have the same rating and coupon rates, but different maturity dates. * AT&T has a longer term (2/15/01) than Baltimore Gas and Electric (12/15/98) * The percent increase in price was much more significant in the first period, where the bond with the longer YTM had almost doubled the bond with the shorter YTM. * The percent decline in interest rate was also slightly greater for the bond with a longer maturity date, as longer maturity makes bond price more sensitive to interest rates. III. Largest potential capital gain ** Please Refer to Annexure 3 for Solution to III * I calculated the duration of the bond to make a selection of the bond with the potential capital gain in the advent of a decline in the interest  rates. * Though shorter duration minimizes the risk of actively trading in bonds, bonds with longer durations are less susceptible to fluctuation. * Hence, among the 4 bonds, AT&T is the one with the maximum duration and hence will entail a larger potential gain.

Research Paper: a Good Man Is Hard to Find

A good man really is hard to find. But what is the real definition of a real man? Maybe it is not just the prince charming you see in fairy tales or the perfect guy walking down Sixth Ave. that you pass by everyday to work. Maybe a good guy is simply someone that is good what they do. In this case the relationship between the grandmother and the misfit is just that. The only thing is if the reader sees it as clearly as the author would like them too or simply as she does. The setting of the story is never really clear to the reader. The author never really comes out and says where and when the story takes place, but with a few clues an idea is given on a pretty clear setting of â€Å"A Good Man is Hard to Find. † The time period begins in the mid-twentieth century. In the first half of the story, the family is at their home in Atlanta, Georgia. The author never really says that they are in Atlanta, but in the story the grandmother writes down that it will take them approximately take them 20 minutes to reach the outskirts of the city. When the family begins on their trip to East Tennessee instead of Florida early that morning, the grandmother observes it’s a beautiful day, not to hot nor cold. They pass up many old plantations and open fields. The grandmother also observes the details in the scenery she describes â€Å"the Stone Mountain; the blue granite that in some places came up to both sides of the highway; the brilliant red clay banks slightly streaked with purple; and the various crops that made rows of green lace-work on the ground. The trees were full of silver-white sunlight and the meanest of them sparkled†. O’Conner. They are obviously in the open country and used to seeing the old plantations because there was really no excitement from the family with the children reading magazines and the mother falling asleep, so with this clue as well gave a hint on where the family was from. During their long road trip the family decides to stop at Red Sammy’s Barbeque Joint to grab a b ite to eat. Red Sammy’s was a little hole in the wall barbeque stand on the side of the road next to a big tower with a very welcoming sign in front. In the second half of the story later on in the day the family ends up in a ditch in the middle of nowhere after a car accident caused by the grandmother and her cat. There is a dark, shadowy forest on both sides of the road. The scenery is so dark the only way the viewer can tell what’s going on is the screams and the gun shots coming from the characters. Landscape descriptions and the apparel of the characters also indicate that the action occurs during the warmer months. There is no sun in the sky; this could mean the time period could be around sunset. The setting of the play was a little hard to decipher but a couple of clues gave it away. This play wasn’t very long and it was written mainly in dialogue. The story went from one extreme to another, quickly changing moods as the story progressed. To really understand this story it would be a good idea to understand Flannery O’Conner. † Flannery O’Connor lived but 39 short years. The body of work she left may be small in size, but the stories and two novels are deep in meaning and boundless in importance for the modern reader. †-Welborn. Her stories were never really clear but meaning came clear in the end. Sometimes they had to be put together like a puzzle. O’Conner was an only child and raised in a Savannah and attended nothing but Catholic Schools. This was very odd in deed because a lot of the stories she writes about were about death and the deaths were usually due to murders so with her being so catholic it was odd. Also in this play the conversation between the grandmother and the Misfit was about their beliefs and the misfit not knowing what he believes is weird to me because the reader is indeed catholic. The self-satisfied are attacked, those who fancy themselves as earthly saviors find themselves capable of great evil, intellectuals discover their ideas to be useless human constructs, and those bent on â€Å"freedom† find themselves left open to be controlled by evil. † – Welborn. This could have been the case between he misfit and the grandmother both. But it’s never really clearly said. The misfit could have been known as the evil villain of the story. The grandmother was slowly beginning to turn into one but never made it all the way. So take a chance, and take a look at Flannery O’Connor. Prepare to laugh, to be shocked, and to think. But most of all, be prepared to see. † –Welborn. There are many symbols in A Good Man is Hard to Find. â€Å"A Symbol is something that represents something else by association, resemblance, or convention, especially a material object used to represent something invisible. † –Symbol. The first most obvious symbol is the Grandmother’s hat. She wears the hat for one sole purpose; if she were to die she would want the ones who found her body to be able to identify her as a lady. When she prepares for the car trip, she prepares for any accident that may occur. For the grandmother the only thing that seems to matter to her is that she is recognized as a lady, this reveals her selfishness and flimsy moral convention. When the grandmother first gets ready for the trip, the hat is in perfect condition. No tears, no nothing. When the grandmother gets involved in the car accident, just like her moral convictions, her hat begins to fall apart. The rim of the hat begins to tear as she faces the misfit and is thrown from the car. When the grandmother is finally shot after a while of trying to convince the misfit to look deeper into himself her hat falls completely apart and falls to the ground along with the grandmother. â€Å"She drops the broken hat as her self-conception as a lady dissolves. † –Shmoop. Another symbol in the play is the Misfits vehicle. He drives a big black battered hearse like automobile. This is the description of the car the family gives it as it approaches. The car symbolizes a hearse because the misfit is known as a killer, so by giving him this type of vehicle symbolizes what he is known for. A hearse is an automobile or carriage, used in a funeral for carrying the corpse. † –Hearse. This is an image of intimate death for the fate of the family before the misfit and his companions get out of the car. One last symbol out of the many in the play is the scenery and the environment. The dark gloomy day signifies the day the family is about to have. The cloudles s, sunless sky. This was mentioned many times after the family was in the car accident and even more when the misfit came into the picture. The sky was also notified when the grandmother was shot and the misfit walked away. The narrator never mentions the weather or the time of day but the clues he gives already tells a lot of the kind of day the family is about to have. In this play the grandmother and the misfit really have a lot in common than we think. Even though their social status and ages are very different their similarities that they share are rather similar. For instance they are both missing important spiritual bonds. The grandmother tries to get the misfit to understand the meaning of why god kills and in odd ways they agree on similar terms. They both really don’t understand the meaning of why he did what he did but they both have their own perspective on why. Nowhere in the play before the accident does the narrator show the grandmothers spiritual side. When the grandmother talks to the misfit about this topic it is kind of struck out of nowhere, kind of like a last resort to try to save her own life. Neither the grandmother nor the misfit had truly gotten what it means to be saved and true salvation. The misfit doesn’t hold any respect for human life and sees the means of all human life coming to an end at some point. Neither of them believes in any such thing as resurrection even though god himself was resurrected. When the grandmother talks to the misfit he shows a whole other side to himself. The way he talks about his family and himself shows he isn’t as bad of a man as they come to think of him. The grandmother is also the same way, even though she seems selfish, she really does care for her family. At the end of the play the grandmother tries to reach out to the misfit spiritually and tries to get him to understand her faith, but the misfit just doesn’t want to hear it and shoots her himself. So what is a definition of a real man? What makes a good person in general? The title of the story is kind of misleading from the very beginning. â€Å"A Good Man is Hard to Find† gave me the impression of a women who is having trouble finding a good man for her, I never thought it was going to be about a criminal on the run killing people. This really made me think twice on what the author was deciphering as a â€Å"good man. † In this play the misfit did say he came from a good family and was raised like a normal boy. I believe what the author was trying to say in the title was that he was so good at who he was, which was being a criminal. We never really knew what kind of person the criminal aside from his actions and the conversation he had with the grandmother. He was religious in his own kind of way. His beliefs were indeed different but he did believe there was a God, he just didn’t believe in the miracles he performed. From the way the Misfit talked to the grandmother he was pretty respectful and listened to what she had to say, he disagreed, but he still listened and was able to hold a conversation with her. We could never really tell if the Misfit was being honest and truthful from the things he was saying but his actions could point out that they might have been. In this play we never know if the misfit is a compulsive liar, it is possible because he is pretty good at it but like I said, we never know. The Misfit isn’t the only one we may hold second thoughts about. The grandmother is right along with the Misfit. In the beginning of the story, she was the perfect kind of grandmother who looks out for the safety of her family and puts them first. Towards the middle of the story when the family is on their road trip, she became very selfish on the things she wants. For example in the beginning she told the family they should go to Tennessee instead of Florida because of the Misfit and then throughout the road trip she decided she wanted to go see a certain plantation even when the family disagreed. She stated to only think about herself and it got even worse when the misfit came into the picture. When he came into the picture the grandmother seemed to forget about everyone else and only thought about her. Just having lost her family and threatened her own death, the grandmother seemed to undergo a sudden and miraculous change of heart. She starts to reach out to the one who killed her family to try to save her own life instead of trying to save her families. She never showed emotion towards the death of her family. She only became concerned when her own life became threatened. Perhaps at this point in someone’s life, they experience transformations because of the moment they are in. That is the only real explanation I could come up with for why the grandmother did what she did. And in my opinion neither the grandmother nor the Misfit were very good people, they were just good at what they did. This play over all was a great story to read. It gave a whole different perspective on the way a paper could be read. It showed that the title can have a whole different meaning and how fast characters can transform to defend for themselves when they undergo life changing experiences. This story was one of those ionic experiences in everyone’s life; a family vacation from hell. It had everything you would find in a normal family has, annoying kids, an ungrateful selfish grandmother, pretty normal parents, a car accident and a twist; a serial killer. Not every story has a happy ending or an ending we want. This story kept you wanting for more. In a way the events were predictable, but the exaggeration of the events made it most enjoyable to read on. This play was really, truly about the vacation from hell!

21th Bled eConference eCollaboration Essay

1 Introduction This is not a research paper. Rather, it is a teaching report in which I describe the use of the so called beer distribution game (or beergame) – a logistics and supply chain simulation game – in teaching business-to-business eCommerce. The aim of the paper is twofold: First, I want to demonstrate how the beergame can be used to provide students with a more profound understanding of the reasons why eCommerce technologies are used in contemporary supply chains to exchange information and to facilitate collaboration. Second, I want to share both my experiences and my materials for using the beergame in eCommerce courses with the IS community, i.e. those scholars that teach (business-to-business) eCommerce or supply chain management courses. The beergame is a role-play simulation game in which students enact a four stage supply chain. The task of this supply chain is to produce and deliver units of beer: the factory produces and the other three stages deliver the beer unit s until it reaches the customer at the downstream end of the chain. In doing so, the aim of the players is rather simple: each of the four groups has to fulfil the incoming orders of beer by placing orders with the next upstream party. Since communication and collaboration is not allowed between supply chain stages, the players invaria588 bly create the so called bullwhip effect. With ‘bullwhip’ we refer to the effect that the amount of periodical orders amplifies upstream in the supply chain towards the production end, thus causing a range of operational problems. The bullwhip effect is a well-known phenomenon and a prominent symptom of coordination problems in supply chains. In using the beergame to create the bullwhip effect students experience first hand, not only the problems of lack of information sharing and collaboration in supply chains, but also the main causes for the creation of the bullwhip effect. Henceforth, in introducing eCommerce measures in the later sessions of the course, students can relate to these topics through their own experiences. The paper ties in with a recent discussion on the ISWorld eMail list on â€Å"how to make relevant IS teaching for students with little or no practical experience†. In teaching information systems (IS) and specifically B2B eCommerce we frequent ly experience problems of making relevant those topics for students. The challenge is to get them to appreciate the relevance of IS and also to provide them, not only with a superficial knowledge of the topics, but with a more profound understanding of the reasons why eCommerce technologies are used in practice. Against this backdrop I want to show how the beergame can help demonstrating the role and need of eCommerce technologies in a topic area in which the students not only lack practical knowledge (i.e. with regards to supply chains), but typically also do not have their own frame of reference to be able to relate to the topics we teach. To this end, I will introduce the beergame, demonstrate its use in a classroom setting, present typical results created by playing the game and show how I embed the game in a typical B2B eCommerce syllabus. I begin with introducing the game and the bullwhip effect (in section 2). In section 3, I then describe the application of the beergame in a classroom setting; I give an overview of a beergame session and present typical results. Section 4 demonstrates how typical supply chain problems (and the causes of the bullwhip effect) can be deduced from the beergame experience in order to motivate the introduction of eCommerce measures for improving supply chain coordination. The section is concluded by a synopsis of typical eCommerce topics that can follow the beergame in a typical B2B syllabus (section 4.3). 2 The Beergame In the following I will first give a brief introduction to the bullwhip effect before I introduce the beergame itself, i.e. its history, structural setup and the rules of the game. 2.1 Bullwhip effect as symptom of typical supply chain problems The bullwhip effect is a well-known symptom of typical coordination problems in (traditional) supply chains. It refers to the effect that the amount of periodical orders amplifies as one moves upstream in the supply chain towards the production end (Lee, Padmanabhan & Whang 1997a). Even in the face of stable customer demand small variations in demand at the retail end tend to dramatically amplify upstream the supply chain with the effect that order amounts are very erratic, and can be very high in one week and almost zero in the next week. This phenomenon was discovered and first described by Forrester (1961) who did research into the relationship between ordering and stock keeping patterns using simulation models (Warburton 2004). The term itself was first coined around 1990 when Procter&Gamble perceived erratic and amplified order patters in its supply chain for 589 baby diapers. The effect is also known by the names whiplash or whipsaw effect (Lee, Padmanabhan & Whang 1997a), which refers metaphorically to the visualisation of order patterns moving upstream the supply chain (see figure 3). As a consequence of the bullwhip effect a range of inefficiencies occur throughout the supply chain, e.g. high (safety) stock levels, poor customer service levels, poor capacity utilisation, aggravated problems with demand forecasting, and ultimately high cost and low levels of inter-firm trust (Chopra & Meindl 2001; Lee, Padmanabhan & Whang 1997a). While the effect is not new and a lot of research has been conducted and supply chain projects have been initiated since its discovery, it is still a timely and pressing problem in contemporary supply chains. Various research studies have quantified the effect and estimate that profitability in most supply chains might improve by up to 30% by eliminating the bullwhip effect (Metters 1997; McCullen & Towill 2002). 2.2 Beergame setup and rules Having introduced the bullwhip effect and its implications for the supply chain and its players I will now introduce the beergame, its setup and rules. I begin by providing a brief history of the game before I present the general structure and the rules of the game. 2.2.1 History of the beergame The beergame (or beer distribution game) was originally invented in the 1960s by Jay Forrester at MIT as a result of his work on system dynamics (see Forrester 1957). While the original goal of the simulation game was to research the effect of systems structures on the behaviour of people (â€Å"structure creates behaviour†), the game can also be used to demonstrate the benefits of information sharing, supply chain management, and eCollaboration in the supply chain (Li & Simchi-Levi 2002). A range of different versions of the beergame have emerged over the years. The original beergame was realised as a board game (Sterman 1989). Meanwhile a table version (Ossimitz, Kreisler & Zoltan 20 02) and also computerised simulations (Hieber & Hartel 2003) have been developed. In this paper I predominantly draw on a table version, which I adapted from the so called Klagenfurt design (cp. Ossimitz, Kreisler & Zoltan 2002); the structural setup of the table version is shown in figures 1 and 2. I will briefly discuss advantages and disadvantages of the different game versions in chapter 3.1 where I discuss the administration of the beergame in a classroom setting. 2.2.2 General structure of the game The beergame simulates a supply chain that consists of four stages (retailer, wholesaler, distributer and factory), each of which is played by one or better two or three players (Goodwin & Franklin Sr. 1994). Hence, a supply chain is typically played by 8 to 12 people, while more than one supply chain can be administered in one class at the same time. The task of each supply chain is to produce and deliver units of beer: the factory produces and the other three stages deliver the be er units until it reaches the external customer at the downstream end of the supply chain. In doing so, the aim of the players is rather simple: each sub group has to fulfil the incoming orders of beer. The retailer receives an externally predetermined customer demand and places orders with the wholesaler; the wholesaler sends orders to the distributor, who orders from the factory; the factory finally 590 produces the beer. Hence, orders flow in the upstream direction, while deliveries flow in the downstream direction of the supply chain. An important structural aspect of the game is delay (i.e. time lag) in order to account for logistics and production time. Each delivery (and production order) requires two rounds until they are finally delivered to the next stage. In the structural setup of the game this is represented by two shipping delay fields located in between the supply chain stages as well as at the production end (figure 1). Order flow Delay Delay Delay Delay Factory Factory Distributor Distributor Wholesaler Wholesaler Retailer Retailer Product flow Figure 1: Supply chain setup in the beergame table version Student Outgoing order Play sheet Incoming order Wholesaler Delay Distributor Distributor Outgoing delivery Delay Factory Incoming delivery Student Student Figure 2: Detailed table layout 2.2.3 Rules of the game The game is played in rounds, which simulates weeks. In each round the following steps have to be carried out by the players: 1) receive incoming orders, 2) receive incoming deliveries, 3) update play sheets (outstanding deliveries and inventory), 4) send out deliveries, and finally 5) decide on the amount to be ordered. In doing so, deciding on each round’s order amount is effectively the only decision that players are able to make throughout the game; everything else follows a set of fixed rules. The first rule is that every order has to be fulfilled, either directly (should the players’ inventory be large enough) or later in subsequent rounds. In the latter case, players have to keep track of their backlog (backorder) (Coakley et al. 1998). Secondly, inventory and backlog incur cost – each item in stock costs EUR 0.50 per week, while each item on backlog costs EUR 1.00. Consequently, the primary aim of ea ch subgroup is to keep their costs low. Hence, the optimal strategy for the players is to run their business with as little stock as possible without being forced to â€Å"move into backorder†. Thirdly, players are not allowed to communicate. The only information they are allowed to exchange is the order amount; there is no transparency as to what stock levels or actual customer demand is; only the retailer knows the external demand (Rafaeli et al. 2003). Moreover, the game is based on the simplification of unlimited capacity (in stock keep591 ing, production and transportation) and unlimited access to raw materials at the production end (Hieber & Hartel 2003). 2.2.4 The external demand In playing the game the external demand is predetermined and usually does not vary greatly. In the beginning, the supply chain is pre-initialised with inventory levels (e.g. 15 units), orders (e.g. 5 units) and beer units in the shipping delay fields (e.g. 5 units). In order to induce the bullwhip effect to the supply chain the external demand remains stable for a few rounds (e.g. 5 units for 5 rounds) before it suddenly shows one steep increase (jumps to 9 units) before it remains stable again at this higher level for the remainder of the game (usually 40 to 50 rounds in total). However, the one increase in external demand is enough to induce variance into the supply chain, which will inevitably lead to the creation of the bullwhip effect and to a destabilisation of ordering patterns throughout the supply chain. 3 Using the beergame in class Having described the idea, the structural setup, and the rules of the beergame, I will now discuss the administration of the game in a classroom setting. This is followed by the presentation of typical results generated by beergame applications in eCommerces courses. These results are very useful for deriving the causes of the bullwhip effect in discussions with students in a so-called debriefing session (see section 4). For a session outline of a B2B course that uses the beergame please refer to appendix 2; the experiences shared in the following sections are more or less based on this session outline. 3.1 Administering the beergame 3.1.1 Choosing a beergame version As mentioned above, different versions of the beergame exist for use in classroom settings. The traditional version is a board game in which tokens are physically moved on the board to represent orders and stock. The upside of the board version is that people relate well to moving actual objects. However, there are two downsides: firstly, the board game is too slow, cumbersome and complex to administer; secondly and more importantly, because physical objects are used to represent inventory on the board, people enjoy an unwanted transparency of inventory levels of other supply chain stages and can thus strategically act upon their knowledge of incoming stock. The table version of the beergame was originally developed by a team at the University of Klagenfurt (Ossimitz, Kreisler & Zoltan 2002). It shows several improvements to the original design such as a leaner and more pragmatic approach to moving orders and stock in the supply chain. Essentially this is done by using paper slips on which numbers are written by the players. However, it still shows some administrative overhead such as a bookkeeping p erson that takes stock of all things happening within the supply chain using a computer. While this functions as a built-in safety net in case something goes wrong, it is still a hurdle to the application in a classroom setting and it also slows down the game, which results in long sessions and the students being bored throughout the game. Henceforth, I have adapted the table version and essentially eliminated the bookkeeper in order to achieve a more straightforward progression of the game. The 592 risk however is that students make mistakes in calculating order amounts or stock levels using the paper play sheet. While it helps to start slowly and to doublecheck the play sheet calculations during the first few rounds, in a few of my first beergame applications some people indeed miscalculated stock levels, which led to problems with interpreting the data later on. For this reason, today I use MS Excel and a laptop computer on each table for people to fill in their play sheets; this effectively eliminates the risk and ensures a quick progression of the game (see appendix 1 for a play sheet example). 3.1.2 Schedule of a beergame session The first step in administering the beergame is the preparations of the tables. As is illustrated in figure 2, four fields have to be marked on each table, which is done by fixing to the table 4 sheets of paper using sticky tape. The same is done with the delay fields. Furthermore, cardboard boxes (or plastic cups) and envelopes have to be filled with small paper slips to pre-initialise the supply chain with orders and deliveries. Then, every table has to be prepared with a stack of order and delivery slips that will be used by the players during the game. Finally, paper slips with the external demand progression (see above) have to be prepared that are handed to the retailer groups during the game. Also, for administering more than one supply chain, (student) assistants are needed to help with moving boxes and envelopes during the game. The second step is briefing the students; in doing so I provide a short introduction to the idea of the game, its history, structure, and rules (see above). When playing in more than one supply chain I stress the fact that groups of each stage are competing with one another (e.g. retailer vs. retailer), in order to get the students to take playing seriously. The third step is to start playing some initial trial rounds with the pre-initialised supply chain and to make sure that everyone gets used to filling in play sheets and order/delivery slips. Then, in the fourth step, the speed of playing the game is increased and the game is played for a number of 40 to 50 rounds. The game is then stopped abruptly so that the students do not have time to react strategically to the coming end of the game. The fifth and final part of the session is a short discussion directly after the game, where I ask students how they felt throughout the game and what they think the average customer demand was. The next session after the beergame session is the debriefing session, for which the data that the groups produced throughout the game has to be consolidated, plotted and analysed. Typical beergame results and their creation are presented in the next section; the debriefing session is described in section 4. 3.2 Typical progression and results of a beergame session Every beergame session follows roughly the same scheme, so that the progression of the game shows a recurring pattern. I usually start playing the game at a slow pace for people to get used to moving objects, taking stock and filling in the play sheets. What typically happens during these first few rounds is that people try to get rid of some of the inventory (e.g. 15 units) in order to manage their costs; hence they often only place small orders in the beginning (for an example see weeks 1-7 in figure 3). Consequently, when the customer demand jumps to the higher level in round 6 the supply chain has adjusted to a low demand scenario. After the steep increase many retailer groups tend to wait one or two rounds in order to see if the increase is permanent (as in figure 3). When they then place the first large order they invariably initiate a bullwhip effect that perpetuates through593 out the chain. Typically, the order amount increases with every stage in the supply chain (as in figure 3). What happens then is that the groups move deeply into backorder (see figure 4), because due to the delivery delays it takes quite some time for the beer to move through the supply chain to the retail end. Getting increasingly desperate players often try to send signals and place more large orders; in the end they typically lose track of what they have ordered and order way too much. The consequence is that the supply chain is flooded with beer and the inventories overflow (see weeks 2035 in figure 4). The effect is that people cease ordering entirely; e.g. a lot of very small orders are placed. This is especially true for the higher stages of the supply chain (see table 1). In the end, while the retailer groups often manage to stabilise their business, the higher stages have no idea of the actual customer demand and are left frustrated. Bullwhip Effect 70 60 50 Customer Orders 40 30 20 10 0 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 Week Retailer Wholesaler Distributor Factory Figure 3: Plot of order distribution, visualising the bullwhip effect Figure 3 shows the order distribution over 40 weeks and a typical bullwhip effect. Figure 4 shows the inventory fluctuation, with negative inventory representing back order. Table 1 finally shows the decrease in customer demand information upstream visualised by the average order amount by the four stages of the supply chain in this example. More importantly, the increase in order fluctuation upstream the supply chain is illustrated by the largest amount having been ordered in each stage and the number of small orders that were placed. This translates into an increase in inventory fluctuation as well. All this information is being used in the following debriefing session to discuss the bullwhip effect, its implications and the reasons for its existence. 594 Out of stock = Serious lack of service level! 200 150 100 Inventory 50 0 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 -50 -100 -150 Week Retailer Wholesaler Distributor Factory Figure 4: Example of inventory fluctuation (negative inventory = backorder) Key figures Retailer Wholesaler Distributor Factory ∅ order amount (units of beer) 8.33 8.68 8.75 9.95 Largest order amount 25 40 50 60 No of small orders (0-2 units) 4 11 14 18 Inventory fluctuation range 84 81 170 165 Table 1: Example of key figures derived from the beergame 4 Learning from the beergame results Having presented the way in which the beergame is administered and a typical progression of the game and its results, I will now first show how a debriefing session can be used to illustrate supply chain coordination problems and to derive typical causes for the creation of the bullwhip effect. Based on these causes one can then quite easily motivate eCommerce measures and ICT-based supply chain reform initiatives that aim at reducing the bullwhip effect and improving supply chain coordination. 4.1 The debriefing session The debriefing session follows the beergame session (see appendix 2). I usually begin the session with a brief discussion of students’ experiences throughout the game. Typically, the following questions are being discussed: Did you feel yourself controlled by forces in the system from time to time? Or did you feel in control? Did you find yourself â€Å"blaming† the groups next to you for your problems? Did you feel desperation at any time? This discussion typically shows that people indeed were blaming their neighbouring supply chain partners for not doing their jobs right (either not ordering in a 595 sensible way or not being able to deliver); desperation and frustration are common feelings during the last rounds of the game. A first learning from this discussion is that it is the structure of the game (i.e. the supply chain) that causes the behaviour. This is precisely what its inventor (Forrester) intended to achieve and what is referred to as the effects of systems dynamics. A second set of questions can then be discussed in order to reflect upon the beergame itself and its degree of simulating real world conditions: What, if anything, is unrealistic about this game? Why are there order delays? Why are there production delays? Shipping delays? Why have both distributor and wholesalers; why not ship beer directly from the factory to the retailer? Must the brewer be concerned with the management of the raw materials suppliers? Using these questions and by stressing the fact that real-life supply chains are much more complex (a huge variety of products and supply chain partners e xist, as well as complex criss-crossing networks of relationships) the students can quickly be convinced that real-life conditions favour the emergence of the bullwhip to a much greater extent and that the beergame is indeed a good vehicle to simulate the creation of the effect. Having established this necessary bit of legitimisation, the session can then proceed with presenting the beergame results and with identifying the underlying causes. Hence, the next step essentially is to present, for all supply chain groups, the data (table 1) and figures (3 and 4) presented above. In doing so, I typically have a very interactive and lively discussion. I ask what people thought while playing the game and what led them to, for example, place a huge order at a particular point in the game. In discussing the extreme examples, the class usually shares a laugh, which, as a nice by-product, leads to a more casual atmosphere and contributes to setting an open tone for the remainder of the course. I also honour the winning supply chain teams at this point in time. This is also the time where I introduce the concept of ‘cumulated supply chain cost’, e.g. by pointing ou t that the product at the customer end has to earn all (cumulated) costs of all supply chain parties; this insight serves as a first step in establishing the idea of global thinking and chainwide optimization, which essentially requires eCollaboration technologies. At this point in the session one can then either go straight to identifying the causes and effects of the bullwhip effect (see below), or take a little (useful) detour in discussing a teaching case to corroborate the results and to give the results of the beergame some more credibility. In doing so, I use the case of Italian pasta manufacturer Barilla, one of the first documented cases in which a company launched a project to identify the causes of the bullwhip effect and to introduce some countermeasures (see Simchi-Levi, Kaminsky & Simchi-Levi 2003, p. 91). 4.2 Identifying the causes of the bullwhip effect The bullwhip effect, as simulated in the beergame, is mainly caused by three underlying problems: 1) a lack of information, 2) the structure of the supply chain and 3) a lack of collaboration and global optimisation. These three causes can be identified in an interactive session with the students by discussing the beergame experiences and then be corroborated with insights from practice and the literature. 596 4.2.1 Lack of information In the beergame no information except for the order amount is perpetuated up the supply chain. Henceforth, most information about customer demand is quickly lost upstream in the supply chain. Moreover, no other information is being shared. With these characteristics the beergame simulates supply chains with low levels of trust, where only little information is being shared between the parties. Without actual customer demand data, all forecasting has to rely solely on the incoming orders at each supply chain stage. In reality, in such a situation traditional forecasting methods and stock keeping strategies contribute to creating the bullwhip effect (Lee, Padmanabhan & Whang 1997a; Simchi-Levi, Kaminsky & SimchiLevi 2003). Unexpected increases in orders from downstream partners translate into even higher order increases upstream, because when players regard the increase to be permanent and want to avoid running out of stock, they need to update their safety stock levels; hence they place an even larger order. Later, when it turns out that an increase was only temporary, safety stock levels are lowered and players might order nothing for a while, hence contributing to the bullwhip effect. 4.2.2 Supply chain structure The supply chain structure, with its design as separate stages and the long lead times, contributes to the bullwhip effect. The longer the lead time, i.e. the longer it takes for an order to travel upstream and the subsequent delivery to travel downstream, the more aggravated the bullwhip effect is likely to be. With traditional ordering, the point in time where an order is typically placed (the order point) is usually calculated by multiplying the forecasted demand with the lead time plus the safety stock amount, so that an order is placed so far in advance as to ensure service level during the time until the delivery is expected to arrive (Simchi-Levi, Kaminsky & Simchi-Levi 2003). Hence, the longer the lead time is, the more pronounced an order will be as an reaction to an increase in forecast ed demand (especially in conjunction with updating the safety stock levels, see above), which again contributes to the bullwhip effect. 4.2.3 Local optimisation Local optimisation, in terms of local forecasting and individual cost optimisation, and a lack of cooperation are at the heart of the bullwhip problem. A good example for local optimisation is the batch order phenomenon. In practice, ordering entails fix cost, e.g. ordering in full truck loads is cheaper then ordering smaller amounts. Furthermore, many suppliers offer volume discounts when ordering larger amounts. Hence, there is a certain incentive for individual players to hold back orders and only place aggregate orders. This behaviour however aggravates the problem of demand forecasting, because very little information about actual demand is transported in such batch orders. And batch ordering, of course, contributes directly to the bullwhip effect by unnecessarily inflating the orders. This might lead to lower local cost in the short term, but translates into higher overall cost at the chain level. 4.3 eCommerce measures to tackle the bullwhip effect Having identified and discussed the three problem areas with regard to both the beergame and their real-world counterparts, I then present three areas of improvement that directly correspond to the three problem areas: 1) information sharing in terms of electronic data interchange, 2) ICT-enabled supply chain re597 design, and 3) supply chain collaboration for global optimisation (see figure 5). In terms of teaching, these three bundles of eCommerce measures and initiatives can then be briefly introduced in one session (see appendix 3) or in more (technical and organisational) detail in three separate sessions (see appendix 2). In the following sections I give a brief overview of what can be part of those sessions. 1 Information loss upstream the supply chain Without direct communication, forecasting is based on aggregated, inaccurate information. This causes large stock, high cost, poor service levels. Improvement Efficient communication and information sharing 2 Supply chain structure Long lead times lead to increasing variability upstream making planning nearly impossible: large safety stock is required, variability increased. Slow downstream product flow causes poor service levels. Improvement Supply chain redesign: processes, tasks & roles 3 Local optimization Independent planning and local optimization lead to inefficiencies, such as local forecasting, batch ordering, inflated orders, etc. Improvement Cooperation to achieve global optimization Figure 5: Summary of bullwhip causes and areas of improvement 4.3.1 Efficient communication One of the most basic learnings from the beergame is to improve information sharing along the supply chain (e.g. of point-of-sale customer demand data); information sharing is the first step towards more advanced supply chain coordination (Muckstadt et al. 2001). Henceforth, the first step in teaching eCommerce measures is to present the principles and technologies of electronic data interchange. In doing so, I first of all discuss with the students the â€Å"principles of digitally mediated replenishment of goods† by Johnston (1999), essentially a collection of principles for effective inter-organisational electronic data interchange, such as the â€Å"once-only data entry principle† or the â€Å"synchronicity principle†. Based on these fundamental principles I discuss the ways in which traditional document-based ordering can be reformed using electronic data interchange. While these topics might seem to be outdated from a modern information systems perspective, it lays the foundation for a step-by-step increase of complexity that aims at providing the students with a more substantial knowledge of the problems and ideas behind ICT-enabled supply chain reform than can be achieved by a simple presentation of the latest communication technologies. The next step in this endeavour is to introduce technologies that are needed to enable effective inter-firm data interchange and electronic ordering, such as product numbering schemes and automatic product identification technologies. In most supply chains physical products have to be handled; hence ways are needed to attach information to these objects. Consequently, I introduce the following technologies: †¢ Standardised product numbering schemes: Here, the history, proliferation, functioning and impact of numbering schemes such as the Universal Product Code (UPC), the European Article Numbering (EAN) code and more special598 ised codes like for example container codes (SSCC) are introduced. Most of these codes today are administered by the standardisation organisation GS1 (2005). †¢ Automated product identification technologies: The technology with the greatest diffusion in the market is the barcode; while specialised barcodes exist in some industries, the most common one is the UCC/EAN-128 (Coyle, Bardi & Langley 1996). The second, much newer technology to be discussed here is Radio Frequency based Identification (RFID). †¢ Electronic Data Interchange (EDI): EDI is the basis for electronic ordering. Here, traditional EDI standards, such as the UN/EDIFACT, which was jointly developed by ISO and the UN (Coyle, Bardi & Langley 1996), can be discussed, as well as newer techniques such as Internet-based WebEDI and XML-enabled order exchange. In discussions with the students these enabling communication and data exchange technologies can then be related back to the beergame experience in that they 1 ) speed up the order process, thus reducing lead time and 2) enable more sophisticated information sharing of POS data. Moreover, they are the basis for the next step, the ICT-enabled redesign of supply chain structures. 4.3.2 ICT-enabled supply chain reform initiatives The second building block in dealing with the bullwhip effect comprises a range of different supply chain reform initiatives that can be subsumed under the concept of efficient replenishment. As such, two distinct types of measures can be distinguished: 1) inventory management concepts that aim at changing the ways in which actors in the supply chain carry out their roles of stock keeping and ordering and 2) logistics concepts that aim at improving actual material and information flow. Efficient inventory management is based on the idea that suppliers have timely access to POS data and can thus eliminate traditional forecasting and change the way ordering and inventory management is carried out (Lee, Padmanabhan & Wh ang 1997b). Three concepts with increasing degrees of complexity can be distinguished: †¢ Quick Response: The idea behind this concept is for the supplier to become more responsive to changes in customer demand through the sharing of POS data. Retailers still prepare individual orders, but suppliers are better prepared. †¢ Continuous Replenishment: Suppliers continually receive POS data from retailers to prepare shipments at agreed-upon levels. †¢ Vendor Managed Inventory (VMI): Under this initiative the suppliers manage all inventory aspects for their own products at the retailer end. Suppliers decide on shipment levels without any orders from the retail end to be placed. In fact, the retailer has very little to do with the operational aspects in VMI (Waller, Johnson & Davis 1999). The second type of efficient replenishment measures is efficient logistics (see Simchi-Levi, Kaminsky & Simchi-Levi 2003). Here, two main building blocks can be discussed: †¢ Warehousing and delivery concepts: Depending on the kinds of goods that are moved along the supply chain, different kinds of warehousing and delivery can be applied in order to achieve an optimal flow of goods. Cross docking is a concept in which warehouses function as inventory coordination points rather than actual inventory storage points; hence, goods are only re-shuffled 599 between trucks coming in from suppliers and trucks leaving for stores. This instrument can be used for fast selling products. For bulk products central warehousing can be used; while fresh products benefit from direct delivery. †¢ Full-blown just-in-time delivery (JIT): Most commonly found in the automotive industry, ‘just-in-time’ describes a concept, whereby supplier and manufacturer align their logistics and production processes to a degree that no (or very little) inventory is needed. Goods can be directly delivered from the production at the supplier to arrive just in time to be used in production at the manufacturer end (e.g. Johnson & Wood 1996). Changing the way in which inventory is managed means to effectively change the supply chain structure. For example, by implementing VMI the supply chain partners eliminate one stage of ordering, thus eradicating one step in the typical bullwhip chain of events. Moreover, by speeding up product flows using the logisti cs concepts lead time is being reduced, which in turn softens the bullwhip effect. Consequently, all measures discussed in this section can be directly motivated by the beergame. In presenting this block to the students I also point out, for every singly concept, the role of information systems and eBusiness technologies. 4.3.3 eCollaboration: joint planning and global optimisation The third block of eBusiness measures for tackling the bullwhip effect is the most sophisticated one and builds on the first two blocks. Global optimisation of supply chain processes can only be achieved through the collaboration of supply chain partners under a joint initiative. I present the Collaborative Planning Forecasting and Replenishment (CPFR) initiative as an example from the Grocery industry (VICS 2001) and also discuss (sometimes only briefly) joint product development initiatives in the automotive industry. CPFR as a concept builds on and extends concepts such as VMI by aiming at establishing a long-term planning of joint promotion activities. CPFR is based on the observation that a combination of inventory management and logistics concepts (see section 4.3.2 above) can reduce the bullwhip effect for day-to-day deliveries, but that these concepts still can not cope with demand variations induced by promotion activities. Hence, CPFR aims a t jointly planning promotions and to create transparency as to the expected demand increases induced by these promotions. The concept is based on the use of shared eMarketplace infrastructures, which I also discuss in some detail in this section. Again, the application of eCommerce technologies can be nicely illustrated using the beergame. 4.3.4 Summary The discussion of the three building blocks of eCommerce measures culminates in the development and presentation of an integrated model of eCommerce-based supply chain management informed by the key learnings from the beergame. The model is presented in figure 6. Following the line of argument in the last sections, it becomes obvious that the beergame can be used to motivate and substantiate large parts of a typical eCommerce masters course (as in appendix 2). In the next section I draw some final conclusions and briefly reflect upon the use of the beergame in a classroom setting. 600 Supply Chain Reform Initiatives Supply Chain Reform Initiatives Tactics Operations Infrastructure Improvements Improvements Suppy Chain Suppy Chain problems & problems & trade-offs trade-offs Information loss Joint Planning CPFR (promotions, product introduction), Category Mgmt, Production scheduling Collaboration Strategic alliances for global optimization Efficient Replenishment Inventory Management: Quick Response, CRP, VMI, SBT Redesign ICT-enabled supply Chain re-structuring S.C. structure Materials & information flow: Direct delivery, Warehousing, X-docking Local optimization Communication Information sharing, Electronic ordering Efficient Communications Infrastructure, EDI, AutoID, Product numbering, Process simplifications Figure 6: A comprehensive eCommerce and supply chain model 5 Conclusion and outlook I have introduced the beergame and demonstrated its usefulness in teaching B2B eCommerce and supply chain management. To the present day, I have used the beergame mainly in eCommerce masters courses at different Universities in different national contexts. The experiences and also the teaching evaluations have always been positive and very encouraging. While I believe that the beergame, and the way it is embedded in my B2B eCommerce syllabus, works well in providing students with both a profound understanding of the underlying wisdoms of eCommerce, as well as with a good overview of eCommerce measures, there is more to it than that. Playing the beergame is great fun, for the teacher and for the students, and it is always a good experience in itself. As such, the beergame is also very helpful for the general course atmosphere and the creation of positive team dynamics in the group. For the future, we are working on a software version of the beergame, which can be used in a classroom setting in the same interactive role-play style, but avoid some of the still remaining problems of the table version. While software versions today only provide a simulation (instead of role-play) mode and are not built for classroom use, a client-server software version of the game might replace the cumbersome logistics aspects (the moving of boxes) and help in gathering data that can be used for debriefing straight away. Moreover, it would be great to be able to play the beergame with different setups, e.g. with implementing effective sharing of (customer demand and inventory) data in order to demonstrate, in a second round of play, the usefulness of information sharing in reducing the bullwhip effect. To this end, our software will be flexible enough to incorporate such exploration of different supply chain modalities.1 1 For further information please see: http://www.beergame.org. 601 Appendix 1: Beergame play sheet The following table shows the play sheet of a retailer group that was filled in during a beergame session. The ‘incoming order’ column shows the external customer demand with its increase in round 6. During the game the students only have to fill in the white columns – the ‘incoming delivery’ and the ‘incoming order’ are taken from the incoming paper slips, while in the ‘your order’ column the students have to fill in their order decision for the respective weeks. Having done that, the play sheet shows exactly what has to be written on the outgoing order and delivery slips (in the dark columns). All orange columns are calculated automatically, so that students can easily keep track of their inventory and cost progression. After the beergame this data is then put together and consolidated with the data that was collected in the play sheets of the other groups of the same supply chain. It is then plotted to create figures 3 and 4 and table 1 (see above). Week Incoming Delivery Available Incoming Order Your Delivery Backorder Inventory Cost 7,5 15 22,5 30 35 37 40 45 49 52 64 78 86 100 118 137 159 180 201 223 244 265 283 295 303 316 317,5 321 324,5 328 331,5 335 338,5 342 345,5 348,5 351 353 355 357 Your Order Please fill out play slips: Delivery Order 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 5 5 5 5 0 3 2 7 10 10 0 7 15 3 5 8 6 10 9 8 10 9 12 15 13 4 25 13 9 9 9 9 9 9 9 8 8 8 9 9 20 20 20 20 15 13 6 7 10 10 0 7 15 3 5 8 6 10 9 8 10 9 12 15 13 4 25 16 16 16 16 16 16 16 16 15 14 13 13 13 5 5 5 5 5 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 5 5 5 5 5 9 6 7 10 10 0 7 15 3 5 8 6 10 9 8 10 9 12 15 13 4 22 9 9 9 9 9 9 9 9 9 9 9 9 9 0 0 0 0 0 0 3 5 4 3 12 14 8 14 18 19 22 21 21 22 21 21 18 12 8 13 0 0 0 0 0 0 0 0 0 0 0 0 0 0 15 15 15 15 15 10 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 7 7 7 7 7 7 7 7 6 5 4 4 4 0 3 2 7 7 12 5 10 10 6 5 7 15 25 15 5 5 6 11 9 9 9 9 9 9 9 9 9 9 9 9 8 8 8 9 9 9 9 9 9 5 5 5 5 5 9 6 7 10 10 0 7 15 3 5 8 6 10 9 8 10 9 12 15 13 4 22 9 9 9 9 9 9 9 9 9 9 9 9 9 0 3 2 7 7 12 5 10 10 6 5 7 15 25 15 5 5 6 11 9 9 9 9 9 9 9 9 9 9 9 9 8 8 8 9 9 9 9 9 9 602 Appendix 2: Syllabus for a beergame-based B2B course The following table gives an overview of how the beergame can be incorporated in a typical (B2B) eCommerce (masters) course (e.g. 12 weeks with 3 hour sessions). The beergame and the subsequent modules can cover up to 6 sessions. After presenting the three blocks with eCommerce improvements, an additional session can be used to discuss management challenges of inter-firm collaboration, covering issues such as trust, managing interfaces, ICT standards etc. Throughout the course, cases from the grocery and the automotive industries might be used for illustration purposes and to facilitate discussions. Depending on the setting, background readings might also be handed out to the students. Sessions (3 hours) Topics / session contents 1. Beergame session a. Introduction to supply chains (why have supply chains?) b. Beergame introduction (setup, structure, rules of the game) c. Playing the game (40-50 rounds) d. Brief discussion afterwards 2. Debriefing a. Discussion of experiences and game setup b. Presentation and discussion of beergame data (results) c. Teaching case Barilla: bullwhip causes [optional] d. Identification of the three main causes of the bullwhip effect e. Short presentation of three areas of improvement and the schedule for the next three sessions 3. Information sharing a. Short discussion: why is information sharing important? b. Principles of electronic data sharing c. Attaching information to physical goods: standardised product numbering, Automated product identification technologies: barcodes, RFID d. Electronic Data Interchange: EDI, WebEDI, XML-based ordering 4. Supply chain reform a. Overview: efficient replenishment initiatives b. Efficient inventory management: Quick Response, Continuous Replenishment, Vendor Managed Inventory (VMI) c. Efficient Logistics: Warehousing, Direct Delivery, CrossDocking d. Just-in-Time Delivery in the automotive industry [Kanban] 5. eCollaboration a. eCollaboration in the supply chain: idea and philosophy b. Collaborative Planning Forecasting & Replenishment (CPFR) c. Joint product development in the automotive industry 6. Management of inter-firm collaboration a. Complexities of supply chain reform initiatives b. The role of trust and social capital in inter-firm relationships c. Interoperability of ICT d. Managing inter-firm interfaces 603 Appendix 3: Session outline for a beergame-based workshop The following table shows a short workshop format based on the beergame. Such a workshop can be incorporated in other (general IS) courses or be a stand-alone event, for example as an executive teaching offering. The workshop is essentially made up of two sessions – the actual beergame session and a combined debriefing and learnings session. As an example industry the Grocery industry can be used to illustrate the application of the eCommerce initiatives and technologies. Sessions (~3 hours) Topics / session contents 1. Beergame session a. Introduction to supply chains (why have supply chains?) b. Beergame introduction (setup, structure, rules of the game) c. Playing the game (40 rounds) d. 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